Your Customers Aren't Googling Like They Used To. Here's What's Changed.

Think about the last time you researched a supplier or looked for a service. Did you type it into Google, scroll through links, and click through to a website?

Or did you ask ChatGPT? Check what Reddit was saying? Watch a YouTube video? Let Google's AI overview answer it before you even made it to anyone's website?

Your customers are doing the same thing. And most businesses — including your competitors — are still only optimising for the old version of search.

Visibility is shifting from rankings to citations. From keywords to entities. From clicks to influence.

→ Rankings are becoming citations. AI tools don't send people to a list of ten websites. They pick a handful of trusted sources and quote them directly.

→ Keywords are becoming entities. AI engines don't just match words — they recognise businesses, topics, and expertise as structured concepts.

→ Clicks are becoming influence. People are getting answers without visiting your site. If you're not the source, someone else is.

→ Google is no longer the only door. ChatGPT, Perplexity, Reddit, YouTube, TikTok — discovery happens everywhere now.

So what is AEO and GEO — and why does it matter to your business?

SEO (Search Engine Optimisation) is the familiar one — getting your website to rank on Google through keywords, backlinks, and technical credibility.

AEO (Answer Engine Optimisation) is about getting your content chosen as the answer when someone uses an AI tool — ChatGPT, Perplexity, Google AI Overviews. These tools don't send users to a list of websites. They synthesise an answer and cite a handful of trusted sources. You want to be one of them.

GEO (Generative Engine Optimisation) is about positioning your business as an entity that AI engines recognise, understand, and recommend. Not just a website with keywords — a business with a clear specialism, a credible reputation, and structured information that AI can read and use.

The good news? The foundations of good SEO feed directly into AEO and GEO. Getting your basics right is the entry ticket. What you build on top determines whether you become a source AI engines trust.

How AI engines decide what to surface

AI tools are looking for businesses they can trust and understand. Think of it less as algorithm-chasing and more as building a credible, consistent presence — across your website, your social profiles, and the wider web.
Third-party credibility signals
Mentions, quotes, and references on other credible sites tell AI engines your business is real, trusted, and worth recommending. Earned visibility beats owned content every time.
Clear, consistent expertise
Your website, your LinkedIn, your third-party mentions — do they all tell the same coherent story about what you do and who you help? If not, AI engines can't place you.
Structured, readable content
Content that directly answers questions in plain language is far easier for AI to extract and cite. Write for people first. Structure it so AI can follow along.

Presence beyond Google
Reddit threads, YouTube videos, podcast appearances, industry directories — these all shape the picture AI engines build of who you are and whether you're worth citing.

What this means for your business right now

You don't need to abandon what you're doing. But if your whole marketing strategy is built around ranking on Google and converting website visitors, you're more exposed than you probably realise.

Audit your content for clarity. Does your website answer the questions your ideal clients are actually asking — in plain language? Or is it still built around keywords someone told you to target three years ago?

Build entity consistency. Make sure your business name, description, specialism, and contact details are consistent across your website, Google Business Profile, LinkedIn, and industry directories. AI engines triangulate across all of these.

Think about where your clients go with a question. If they're business owners making a considered decision, they might be asking ChatGPT, reading a LinkedIn article, or watching an explainer on YouTube. Are you showing up in any of those places?

Create content that earns citations. Useful, specific, well-referenced content — original thinking, real data, clear how-to guidance — is what gets quoted. Thin content optimised for keyword density does not.

The bottom line

SEO isn't dead. But it's no longer enough on its own. The shift happening right now is about becoming a business that AI engines — and the people using them — recognise as a trusted, credible source in your field.

That's genuinely good news for smaller businesses that are expert at what they do. Because this isn't about outspending competitors on ads. It's about building real authority in the right places, consistently, over time.

The businesses that move on this over the next twelve months will already be embedded in the answers AI delivers — while their competitors are still wondering why their Google rankings aren't moving the needle.

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